Frequently asked questions.
Answer: We are a manufacturer & trading combo with our own in-house R&D and production facilities, ensuring direct control over product quality and lead times.
Answer: We welcome visitors by appointment to ensure we can provide the best possible attention to your needs.
Answer: We accept various payment methods including T/T, L/C, and PayPal. Our standard terms are 50% deposit with order confirmation and 50% before shipment. For order less than USD10000.00, we can only accept T/T. for order less than USD3000.00, we can only accept T/T in advance.
Answer: Yes, we offer comprehensive after-sales support, including product maintenance, troubleshooting, and replacement parts. We also provide technical support via phone and email.
Answer: We are always looking for reliable agents and distributors worldwide. Please contact our sales team for details on our agent program and the benefits it offers.
Answer: We strive to respond to all inquiries within 24 hours. If you haven't heard back from us within this time frame, please check your spam folder or contact us again.
Answer: Our product dept is working in two shifts, 24 hours a day, and our office’s working hours are from 8:00 AM to 6:00 PM, Monday to Friday, excluding public holidays.
Answer: Absolutely, we welcome customer inspection or third-party organizations like SGS to ensure they meet international quality standards.
Answer: We have a rigorous quality control process that includes multiple inspections at each stage of production, from raw materials to finished goods. The inspection would be taken by us for all orders.
Answer: Yes, we offer customization options, including logo imprinting and product modifications to meet your specific requirements.
Answer: Our products are packaged in standard export-worthy packaging to ensure they arrive in perfect condition. Custom packaging options are also available.
Answer: The MOQ varies by product. Please contact our sales team for specific MOQ requirements for the items you are interested in.
Answer: To provide an accurate quote, please try to send us the inquiry with full detailed requirement and basic company information. we need details such as product applications, specifications, quantity, and any customization requirements. We would make the official quotation in 48 hours for regular inquiry. On our ready items ,the quotatin would be offered immediately.
Answer: Delivery times vary depending on the product and order volume. On average, we can deliver within 30 days after receiving the deposit.
Answer: The sampling fee depends on the complexity of the product. Samples are usually free of charge except the conditions as following: 1. Sample value of more than 50 USD dollars. 2. Sample quantity of more than 20kgs. 3. Additional cost for mould 4. Additional cost for packing samples. Samples are usually ready within 7-10 days after the fee is received.
Answer: The HS code for our products can be provided upon request. Please contact our sales team for this information.